APPALACHIAN EXPERIENCE

Privacy Policy

Effective Date: March 1, 2025

Welcome to Appalachian Experience! Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our business listing website www.appalachianexperience.com.

By using Appalachian Experience, you agree to this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

When you claim or list a business, register an account, or contact us, we may collect:

Name, email address, phone number, and business details
Payment information (processed securely via third-party payment processors)
Any other information you voluntarily provide

1.2 Automatically Collected Information

When you visit the Site, we may collect:

IP address, browser type, and device information
Pages visited, time spent on the Site, and referring website
Cookies and tracking technologies for analytics and service improvements

Listings

We collect information about you during the add listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, and location details including GPS coordinates, and any other details that might be requested from you for the purpose of adding your listings. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Reviews

We collect information about you during the leave-a-review process on our site. This information may include, but is not limited to, your name, email address, IP address, website URL, image(s), review ratings and review texts.

Listing contact forms

We may collect information about you when you submit a contact form to a listing. This information may include, but is not limited to, your name, email address, IP address, and contact texts.

Claim Listings

We collect information about you during the claim listing process on our site. This information may include, but is not limited to, your name, email address, phone number, position in business, and any other details that might be requested from you for the purpose of verifying you have the authority to manage the listing.

User data/profile

We collect information about you during the registration and edit profile process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP, and any other details that might be requested from you for the purpose of building your public profile. Any profile information provided to this site may be displayed publicly.

Invoices and checkout

We collect information about you during the checkout process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP, and any other details that might be requested from you for the purpose of processing your payment and retaining your invoice details for legal reasons.

In addition to collecting information at checkout, we may also use and store your contact details when manually creating invoices for required payments relating to prior contractual agreements or agreed terms.

2. How We Use Your Information

We use your information for the following purposes:

To create and manage business listings
To provide customer support and respond to inquiries
To process payments and subscriptions securely
To improve the Site’s performance and user experience
To send promotional updates (you can opt out at any time)

Listings

We collect information about you during the add listing process on our site for the purpose of adding your listings and also allows us to:

Display this information in a public-facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
Send you important account/order/service information.
Provide a way for users to contact your listing via the provided contact information.
Notify you of user interactions such as but not limited to review and contact notifications.
Respond to your queries or complaints.
Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.

Reviews

We collect information about you during the leave-a-review process on our site allows us to:

Display this information in a public-facing manner (such as a web page or API request).
Notify you of interactions such as approval or rejection of your review.
Notify you of user interactions such as reply notifications.
Spam prevention.

Listing contact forms

We may collect information about you when you submit a contact form to a listing and also allows us to:

Send your contact message and details to the listings contact email.
Monitor the contact system for spam and abuse.

Claim Listings

We collect information about you during the claim listing process on our site for the purpose of verifying you have the authority to manage the listing and also allows us to:

Verify that you have the authority to manage the claimed listing.
Make you the owner of the claimed listing which can make your name and avatar visible to the public.
Contact you to inform you if your claim has been approved or rejected.

User data/profile

We collect information about you during the registration and edit profile process on our site for the purpose of building your public profile and also allows us to:

Send you important account/order/service information.
Display this information in a public-facing manner (such as a web page or API request) and allow website users to search and view submitted information.
Respond to your queries or complaints.
Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

Any profile information provided to this site may be displayed publicly.

Invoices and checkout

We collect information about you during the checkout process on our site for the purpose of processing your payment and retaining your invoice details for legal reasons and also allows us to:

Send you important account/invoice/service information.
Estimate taxes based on your location.
Respond to your queries or complaints.
Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
Retain historical payment and invoice history. We do this on the basis of legal obligations.
Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share information in the following circumstances:

With Service Providers: Third-party tools (e.g., payment processors, analytics providers) may process your data. For example: we accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
For Legal Compliance: If required by law or to protect our rights and security.
With Business Partners: If you opt into promotions or lead generation services.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and collect analytics. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

You can manage cookie settings in your browser.

5. Data Security

We implement security measures to protect your information. However, no method is 100% secure. By using the Site, you acknowledge that data transmission may not always be fully secure.

6. How long we retain your data

If you leave a comment/review, the comment/review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments/reviews automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. Your Choices & Rights

Access & Update: You may edit or delete your business listing and account information.
Opt-Out: You can unsubscribe from marketing emails anytime.
Cookies: You can disable cookies in your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

The Site is not intended for users under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a new effective date. Continued use of the Site constitutes acceptance of updates.

11. Contact Us

For questions about this Privacy Policy, contact us at:
BackBurner Marketing, LLC
d/b/a Appalachian Experience
PO Box 224, Cherry Log, GA 30522
info@appalachianexperience.com